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ORDER OVER £75 FOR FREE DELIVERY

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Artwork upload

Please upload your artwork below and include your order number. Please note that artwork without a valid order number cannot be accepted.

Artwork submitted after 5pm (Mon-Fri) will be processed on the next working day.

Is your order time sensitive?

Although nearly all orders arrive on time, there are rare occasions when our delivery partner lets us down. We cannot guarantee the exact arrival date as production times are estimated.

One Printer is not responsible for courier tracking and assumes no responsibility for refunds or reprints in the event of a delayed delivery by our courier partner.

What happens next?

Following the upload of your artwork, there is a 30 minute window for making changes or deletions. Beyond this timeframe, alterations or removals will not be possible. If you need to modify your artwork, please contact us immediately.

Need artwork help?

Artwork Help & Guidelines

Basic Artwork Check

Once your artwork has been uploaded we will perform a basic artwork check. If a proof is required, this will be sent to your email address for approval.

We may also contact you if your artwork does not meet our print requirements.

Production

Your order will now proceed to production. Production times are displayed on each product page. Production days are Mon-Fri and do not include back holidays.

Dispatch

Your order is normally dispatched the same day of completion.

Orders are normally delivered the next working day (UK Mainland).

Delivery

Tracking details will be emailed to you so you can check your estimated delivery day.

Please ensure someone will be available to receive your order at the delivery address provided.

Need artwork help?

Artwork Help & Guidelines

Basic Artwork Check

What's included:

  • Image Resolution
  • Artwork Size
  • Bleed
  • Safe Zone Margins
  • Page Count
  • File Count
  • Fonts

What's not included:

  • Spelling Check
  • Grammer Check
  • Text Reformatting
  • Colour or Colour Matching
  • Artwork Resizing / Editing
  • Artwork Orientation
  • Page Numbering

The order process

Configure your product specifications

From the drop-down options, select your required specifications. If you can't see the options you require, please contact us for a custom quotation.

Add to cart & checkout

Once you have finished with your selection, a price will be visible at the bottom of the drop downs. You can now click the ‘Add to Cart’ button. Your product will now be added to the cart. You can now check-out and place your order. Alternatively, you can add more products to the cart.

Upload your artwork

Once your checkout is complete, you may upload your artwork using the button on the checkout successful page or using the green button at the top of our site menu. Please include your order number when submitting your artwork. We are not able to process your order without a valid order number. Please let us know if you are having difficulty uploading your artwork.

Delivery Information

Delivery ETA

The delivery ETA can be found at the top of each product page and the turnaround time can also be upgraded to 48h express on selected products. The turnaround time for each product includes production time.

48h Express Example: If your order is placed on Monday with print-ready artwork uploaded by 5pm, the estimated delivery day will be Wednesday. Orders placed after 5pm or on public holidays will be processed the next working day. Tracking details will be emailed to you so you can check your estimated delivery date. Please ensure someone will be available to receive your order at the delivery address provided.

Urgent orders

The fastest available turnaround is our 48h express service (on selected products). Unfortunately, we are unable to offer same day or next day services. If your order is urgent and falls within this time frame, please contact us.

Is your order time sensitive? Although nearly all orders arrive on time, there are rare occasions when our delivery partner lets us down. We cannot guarantee the exact arrival date as production and delivery times are estimated. One Printer is not responsible for courier tracking and assumes no responsibility for refunds or reprints in the event of a delayed delivery by our courier partner.

Not going to be in?

Once your order has been dispatched you will be emailed your delivery tracking details. If you’re not going to be in, you might be able to update your delivery options using the tracking link provided to you. As we use different couriers for different orders, some delivery options may not be available to you. If you have missed your delivery, please contact the courier directly to organise redelivery.

Artwork Setup

Is my arwork print ready?

If you are unsure if your artwork is print ready, check out our Artwork Help & Support page. Alternatively you can contact us and attach your artwork for us to check.

I don’t have any artwork, can you help?

Yes, we can! Depending on your artwork requirements, we offer a basic artwork design service starting from £15.00 + VAT. For all artwork creation enquiries, please complete the form on our quotation page.

How do I send my artwork?

Once your checkout is complete, you may upload our artwork using the button on the checkout successful page or using the green button at the top of our site menu. Please include your order number when submitting your artwork. We are not able to process your order without a valid order number. Please contact us if you are having difficulty uploading your artwork.

Need help? Call our team on 0333 2100 441 or email us: team@oneprinter.co.uk

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